Service Agreement and Privacy Policy

Services Agreement for Maxpert Ltd

 

  1. Introduction
    This Services Agreement sets forth the terms and conditions governing the consulting services provided by Maxpert Ltd. (“Maxpert Consulting”) and the client (“Client”). By engaging with Maxpert Consulting, the client agrees to abide by the terms outlined in this agreement. Maxpert Consulting provides high-quality regulatory pharmaceutical labelling, design, and marketing services aimed at assisting pharmaceutical firms, particularly in managing medication submissions, approvals, and updates while adhering to local regulatory requirements.
  2. Scope of Services
    Maxpert Consulting shall provide the client with the following services:
  • Pharmaceutical regulatory services.
  • ISO standards for qualification, labelling, and marketing services.
  • Business consulting on compliance with MENA and GCC regulations.
  • Support pharmaceutical companies in managing content issues for drug submission and approval.
  1. Client Responsibilities
    The client is responsible for providing accurate and timely information to Maxpert Consulting to ensure successful service delivery. The client agrees to cooperate fully with Maxpert Consulting, providing any requested documentation and adhering to project timelines.
  2. Payment Terms
    Payment for services will be outlined in each service agreement, including applicable fees, due dates, and payment terms. Invoices are due within 30 days from the date of issuance, unless otherwise specified. Late payments will be subject to a 1.5% interest fee per month.
  3. Confidentiality and Data Protection
    Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the services. Any personal or business data collected will be handled in accordance with applicable data protection laws, including the GDPR.
  4. Intellectual Property Rights
    Maxpert Consulting retains full ownership of all intellectual property, materials, and documents created in the course of providing services unless otherwise agreed in writing. The client is granted a non-exclusive, non-transferable license to use these materials for their business purposes.
  5. Liability and Indemnity
    Maxpert Consulting’s liability for any claims or damages will be limited to the total amount paid for the services under this Agreement. The client agrees to indemnify Maxpert Consulting against any third-party claims arising from the client’s misuse of the provided services.
  6. Termination and Cancellation
    This agreement may be terminated by either party if the other party breaches any term or condition. Upon termination, the client shall pay for all services rendered up to the point of termination. Maxpert Consulting reserves the right to suspend services if payment terms are not met.
  7. Dispute Resolution
    In case of any disputes arising under this Agreement, both parties agree to first attempt resolution through negotiation. If the dispute cannot be resolved, it will be submitted to arbitration under UK law.
  8. Governing Law and Jurisdiction
    This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of UK courts.

Website Terms & Conditions

  1. Introduction
    By accessing or using the website of Maxpert UK Ltd, you agree to the following terms and conditions. These terms govern the use of our site and the services provided. If you do not agree with any part of these terms, please do not use the website.
    1. About the Website

    (a) Welcome to Maxpert LTD (hereinafter referred to as “Maxpert,” “we,” “us,” or “our”). Our website, https://maxpert.co.uk, https://maxpert.consulting, https://maxpertconsulting.com, provides a comprehensive range of consultancy and training services, including but not limited to ISO certification, sales and marketing consultancy, company incorporation services, and market research and analysis. All services are delivered entirely online (hereinafter referred to as “services”).

    (b) The website is operated by Maxpert LTD (Company Number: [Insert Company Number]). By accessing or using the Website, or any of its associated products or services, you agree to be bound by these terms and conditions (hereinafter referred to as “Terms”). If you do not agree with these terms, you must cease using the website and services immediately.

    (c) Maxpert LTD reserves the right to update or modify these Terms at any time at its sole discretion. Any changes will take immediate effect upon publication. We will make reasonable efforts to notify you of any updates. We recommend keeping a copy of these terms for your records.

  3. By continuing to use the website, you accept these terms. You may also accept the Terms by clicking “Accept” or “Agree” where such options are provided in the user interface.

  4. (a) To access our services, you must first purchase a service package through the website or by direct contact via email, agreeing to the detailed quotation provided (hereinafter referred to as “Consulting Services”). Payment of the applicable fee (hereinafter referred to as the “Consulting Services Fee”) is required.

    (b) By purchasing consulting services, you acknowledge that it is your responsibility to ensure the selected services are suitable for your needs. Please note that certification body services, if included, are provided by third parties, not Maxpert LTD. The third party’s name and terms will be detailed in the quotation.

    (c) During the purchase process, you may be required to provide personal information, including:

    • Full name
    • Address
    • Email address
    • Mailing address
    • Telephone number
    • Company information

    (d) You warrant that all information provided to Maxpert LTD is accurate, correct, and up to date.

    (e) Upon completing the registration process, you become a registered client of Maxpert LTD (hereinafter referred to as “client”) and gain immediate access to the services for the duration of the consulting services period.

    (f) You may not use the services or accept the terms if:

    • You are not of legal age to form a binding contract with Maxpert LTD; or
    • You are barred from receiving the services under the laws of your country of residence or use.
  5. Permitted Use
    Users are granted access to use the website solely for lawful purposes and in accordance with these terms. You may not use the website in any way that violates the law or infringes upon the rights of others.
  6. Prohibited Activities
    You are prohibited from engaging in activities such as data mining, scraping, or unauthorised access to any part of the website.

  7. As a client, you agree to:
    (a) Use the services only for lawful purposes and in compliance with these terms and applicable laws.
    (b) Protect the confidentiality of your account information. Unauthorised use of your account may result in immediate cancellation of services.
    (c) Notify Maxpert LTD immediately of any unauthorised use of your account or breach of security.
    (d) Use the website and services solely for their intended purposes and not for any unauthorised commercial endeavours.
    (e) Refrain from illegal or unauthorised use of the website, including collecting email addresses or engaging in unsolicited communications.
    (f) Acknowledge that automated use of the website or services is prohibited.

  8. Intellectual Property
    All content on this website is owned by Maxpert UK Ltd and is protected by copyright law. Users may not reproduce, distribute, or create derivative works based on the content without prior written consent.
  9. Liability Disclaimer
    Maxpert Consulting makes no representations or warranties regarding the accuracy of the content on this website. We are not responsible for any damages arising from the use of the website.
  10. Termination
    Maxpert Consulting reserves the right to terminate or suspend access to the website for users who violate these terms.
  11. Governing Law
    These terms are governed by the laws of the United Kingdom. Any legal disputes will be resolved in UK courts.

Guarantee & Refund Policy

  1. Service Guarantee
    Maxpert Consulting guarantees the delivery of services in compliance with UK and international standards. In the event that the services provided do not meet the agreed-upon specifications, Maxpert Consulting will correct the issues at no additional cost.
  2. Payment

(a) Payments for services are processed via direct bank transfer or Stripe. By using Stripe, you agree to their terms and conditions, available on their website.
(b) If a payment request is denied or unpaid, you are liable for any associated costs, including banking fees.
(c) Maxpert LTD reserves the right to vary the consulting services fee at any time, with changes taking effect after the current consulting services period.

  1. Guarantee & Refund Conditions Policy

    (a) ISO Certification Services: Maxpert LTD guarantees the successful attainment of ISO certification, provided the client completes all assigned tasks, properly sets up the management system, and demonstrates it during the audit. This guarantee applies only to clients using the full express package, which includes third-party certification services. If certification is denied due to an error on Maxpert LTD’s part, the client is entitled to a full refund of all fees paid.

    (b) General Refund Policy: Maxpert LTD begins providing services immediately after payment. Refunds are only issued if Maxpert LTD is unable to continue providing services or if management, at its sole discretion, deems a refund reasonable. Refunds will be proportional to the unused portion of the consulting services fee.

    (c) Other Consulting Services: For services such as sales and marketing consultancy, company incorporation, and market research and analysis, Maxpert LTD does not guarantee specific outcomes or results. These services are provided on a best-effort basis, and refunds will only be considered if Maxpert LTD fails to deliver the agreed-upon services as outlined in the service agreement. In such cases, refunds will be proportional to the portion of the services not rendered.

  2. Non-Refundable Services
    Certain services, including time spent on consultations and research, are non-refundable once commenced. These terms will be clearly outlined before the initiation of any work.

Privacy & Cookie Policy

  1. Data Collection
    We collect personal data such as names, email addresses, and business information to provide our consulting services. Data is collected via our website forms or during direct communication.
  2. Data Usage
    Collected data is used solely for service delivery, marketing, and communication purposes. We will not share your data with third parties without your consent, except as required by law.
  3. Cookies
    Our website uses cookies to enhance user experience, analyze website usage, and improve our services. By continuing to use our website, you consent to the use of cookies. You may adjust your browser settings to disable cookies.
  4. Data Retention and User Rights
    Data will be retained only as long as necessary to fulfil the services provided. Users have the right to request access to or deletion of their data by contacting Maxpert Consulting.
  5. Compliance with Data Protection Laws
    Maxpert Consulting complies with the UK’s Data Protection Act and GDPR regulations regarding data handling and processing.

Statement of Copyright

  1. Ownership of Content
    All content published on Maxpert Consulting’s website and any consulting materials created are the intellectual property of Maxpert UK Ltd. This includes written materials, reports, designs, and other digital content.
  2. Restrictions on Use
    Content may not be reproduced, modified, or used for commercial purposes without the explicit written permission of Maxpert Consulting.
  3. Enforcement of Copyright
    Any unauthorised use of Maxpert Consulting’s intellectual property will result in legal action to enforce copyright laws.

  4. Copyright and Intellectual Property

(a) The website, services, and related products are protected by copyright under UK and international laws. All rights are reserved by Maxpert LTD. or its contributors.
(b) Clients are granted a limited, non-exclusive, royalty-free licence to use the Website and Services in accordance with these Terms.
(c) You may not reproduce, distribute, or modify any content from the website without prior written permission from Maxpert LTD.

Privacy Policy, and Legal Disclaimers for Maxpert LTD

 

  1. Privacy

Maxpert LTD takes your privacy seriously. Our privacy policy, available on the website, outlines how we collect, use, and protect your personal information.

  1. General Disclaimer

    (a) Nothing in these Terms limits or excludes guarantees or warranties implied by law, including under the UK Consumer Law.
    (b) Maxpert LTD is not liable for any indirect, consequential, or incidental damages arising from the use of the website or services.
    (c) Use of the website and services is at your own risk. All content is provided “as is” without warranty of any kind.

    1. Limitation of Liability

    Maxpert LTD’s total liability for any claims arising from the Services or these Terms will not exceed the cost of resupplying the Services to you.

    1. Competitors

    If you are a competitor of Maxpert LTD, you are prohibited from accessing or using any information or content on the website. Breach of this provision may result in legal action.

    1. Termination of Contract

    (a) These terms remain in effect until terminated by either party.
    (b) You may terminate the Terms by providing 14 days’ written notice or by not renewing the Consulting Services at the end of the Consulting Services Period.
    (c) Maxpert LTD may terminate the Terms if you breach any provision, fail to renew Services, or if continued provision of Services is no longer commercially viable.

    1. Indemnity

    You agree to indemnify Maxpert LTD against any claims, liabilities, or expenses arising from your use of the Website or Services or any breach of these Terms.

    1. Dispute Resolution

    (a) Any disputes arising from these Terms must be resolved through negotiation or mediation before pursuing legal action.
    (b) Mediation will be conducted online by a mutually agreed mediator, with costs shared equally between the parties.

    1. Venue and Jurisdiction

    Any disputes related to the website or services will be resolved exclusively in the courts of England.

    1. Governing Law

    These Terms are governed by the laws of England, without regard to conflict of law principles.

    1. Severability

    If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

    Privacy & Cookie Policy

    Effective Date: 18 December 2023 | Last Updated: 24 December 2023

    1. Information We Collect
      We collect personal identification, contact details, and company information to provide our services.
    2. How We Use Your Information
      Your information is used solely to deliver our services. We may share it with payment processors like Stripe for financial transactions.
    3. Data Storage and Retention
      Your information is securely stored and retained for two years, after which it is deleted.
    4. Cookies
      We use essential cookies to enhance website functionality. You can manage cookie preferences through your browser settings.
    5. Your Data Protection Rights
      You have the right to access, rectify, or erase your personal information. To exercise these rights, contact us directly.

    Statement of Copyright

    Effective Date: 18 December 2023 | Last Updated: 24 December 2023

    All content on the website is protected by copyright. Unauthorised use of materials is prohibited. If you believe your copyrighted material is being used without permission, contact us for removal.

    Statement of Security & Protection of Customer Information

    Effective Date: 18 December 2023 | Last Updated: 24 December 2023

    1. Data Protection
      We use SSL encryption to protect your information during transactions. Payment details are processed securely through Stripe, and we do not store card information on our servers.
    2. Consent
      By using our website, you consent to the collection and use of your information as outlined in this policy.

    For further enquiries, please contact us at +201070131099 or consult@maxpert.com.